Payment and Refund Policy
Payment and Deposit
- The Company reserves the right to notify you of any increase in price before accepting your booking.
- For the services contracted, 30% advance payment should be made to confirm the booking, and you have to pay the balance amount before 30 days of your departure date.
- We can increase or decrease the advance payment amount percentage depending on the nature of services and time left for the commencement of service.
- For Special train journeys, hotel, or resort booking during the peak season like X-mas, New Year, full payment may be required to be paid in advance.
Cancellation and Refund Policy
You or any member of your group may cancel your holiday packages at any time. You must notify us in writing an email. The date of the email to Explorb Travels will be the cancellation date. As this incurs administrative cost and retention charges by the hotel, the cancellation charges will apply on the following scale:
- 35 days or More before the departure date 30% of the travel cost.
- Between 34 to 29 days before the departure date 50% of the travel cost.
- Between 28 to 16 Days before the departure date 70% of the travel cost.
- Between 15 to 1 Days before the departure date 100% of the travel cost.
* Cancellation charges and refund time for cancellation of flight and train tickets may take 7 to 15 working days from the date of cancellation depending entirely on IRCTC and flight operating authority.